A lot of people don’t realise that freight forwarding and freight distribution are two different things. In simple terms, a freight forwarder is an agent responsible for the movement of goods on behalf of the cargo owner. This responsibility can start from the time the goods are picked up from the seller until they are delivered at the buyer’s specified location. On the other hand, freight distribution companies have a wide freight network that make all types of deliveries on their client’s behalf, sometimes specialising in urgent deliveries. At Canberra Country Can, we are both freight forwarders and freight distributors for Canberra and across Australia.
What are their responsibilities?
The main aim of a freight company is to minimise the stress involved in freight.
They can be involved in:
- Planning and researching the best route for a specific shipment.
- Arranging for appropriate packaging to ensure the product arrives in pristine condition.
- Negotiating contracts, transport and handling fees.
- Dealing with borders/customs, insurance requirements and other regulations.
- Ensuring cost-effective and secure solutions for smaller shipments.
- Organising payments or charges.
- Tracking shipments and keeping the client informed of their location.
- Organising special arrangements.
- Keeping a clear line of communication open at all times.
How to choose a freight company?
There are a number of factors to consider when choosing a freight company for your business.
1. How much experience the company has
Look at how many years the business has been operating and what backgrounds the owners have. Ask for references or testimonials for past clients. Take time to ensure the company you choose has experience in your specific cargo.
2. What services they offer
Identify whether you need someone who offers specific services (such as transporting hazardous or dangerous goods), or whether you want a more generalized service and the freedom to ship a variety of products in different means.
3. Customer service counts!
Chances are, you’re going to be dealing directly with the customer service department on a regular basis. If something goes amiss with a shipment, you’ll need them to give a detailed explanation. If you have any questions, they should respond in a quick and efficient manner.
4. What technology do they have in place?
Some companies have tracking technology that can tell you exactly where a parcel is. This will allow you to offer the best customer service on your side, providing every client with the information they need when chasing deliveries.
5. Can they customise their offers to meet your needs?
Not every shipment is the same, and each client needs to be treated individually with their needs met in a bespoke manner. Ask them how prices or transportation could change based on different products within your portfolio or if your business decides to branch into different markets.
Canberra Country Can offers safe and convenient freight forwarding and freight distribution services across Australia, with solutions tailored to suit your needs and budget. Our services are backed by our local team who go the extra mile to deliver quality assured, reliable freight services. Call our friendly team of experts today on (02) 6260 1265 or contact us online here.
